Orbit Dispatch (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website and services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request a quote, or contact us about our truck dispatch and logistics services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name and business name.
- Email address and telephone number.
- Business address and other contact details you choose to provide.
- Information submitted through our contact forms and quote request forms.
Business and Service Information
- Trucking company and carrier details.
- Equipment types, dispatch requirements, and service preferences.
- Information you voluntarily provide when discussing our services.
Technical Information
- IP address and approximate location derived from it.
- Browser type, device information, pages visited, and website usage data.
- Cookies and similar technologies, where used.
Please do not submit sensitive personal information through our website forms unless it is necessary and specifically requested for a legitimate business purpose.
2. How We Use Your Information
We may use collected information to:
- Respond to questions and quote requests.
- Provide information about our truck dispatch and logistics services.
- Communicate with carriers, owner operators, and prospective clients.
- Manage business relationships and service inquiries.
- Operate, maintain, and improve our website.
- Protect our website against spam, fraud, and unauthorized activity.
- Comply with applicable legal obligations.
We will use personal information only for purposes permitted by applicable law.
3. How We Share Information
We do not sell personal information in exchange for money. We may share information when reasonably necessary with:
- Service providers: Website hosting, email, form processing, security, analytics, and other providers that help us operate our business.
- Business partners: Where sharing is necessary to provide a requested service and is legally permitted.
- Legal authorities: When required by law, legal process, or to protect our rights and safety.
- Business successors: In connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable law.
We do not authorize service providers to use personal information for purposes unrelated to their contracted services, except as permitted by law.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to remember preferences, understand website traffic, improve functionality, and measure performance.
You can manage cookies through your browser settings. Some website features may not function properly if certain cookies are disabled. Where required by law, we will request consent before using non-essential cookies or similar technologies.
If analytics or third-party tracking tools are enabled, their collection and use of information may also be governed by their respective privacy policies.
5. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, and comply with legal requirements.
Retention periods depend on the type of information, the nature of our business relationship, and applicable legal obligations. When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to legal and operational requirements.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security of information transmitted through our website.
7. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to applicable exceptions.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain processing activities.
- Opt out of certain marketing communications.
- Lodge a complaint with the relevant privacy regulator.
To submit a privacy request, contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing your request.
8. United States Privacy Information
Depending on the state in which you reside, state privacy laws may provide additional rights concerning your personal information, including rights to access, correct, delete, or obtain a copy of certain information and to opt out of certain data processing activities.
We will handle qualifying requests in accordance with applicable law. Where applicable, you may also designate an authorized agent to submit a request on your behalf.
9. Canadian Privacy Information
For individuals in Canada, we handle personal information in accordance with applicable Canadian privacy laws, which may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Subject to legal exceptions, you may request access to your personal information and ask us to correct inaccurate information. Where consent is required, you may withdraw it subject to legal or contractual restrictions and reasonable notice.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We do not control their privacy practices and are not responsible for their content or policies.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
11. Children’s Privacy
Our website and business services are intended for businesses and adults. We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.
12. International Data Transfers
Orbit Dispatch serves clients in the United States and Canada. Depending on our service providers and business operations, personal information may be processed or stored in other jurisdictions.
Where required by law, we will take appropriate steps to protect personal information when it is transferred across borders.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality, or legal requirements.
Any updated version will be posted on this page with a revised effective date. We encourage visitors to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
Orbit Dispatch
Address: 63 Foxmeadow Road, Cambridge, Ontario, Canada
Phone: +1 437-232-9288
Website: https://orbitdispatch.com/
Please use our website’s contact form to submit privacy-related inquiries if a dedicated privacy email address is not available.